Customer Complaints – Makes You Wonder

This was sent over to me by a co-worker who received it from a friend.  I’m sure everyone who works in a customer service industry has seen similarly unbelievable comments.  🙂  I hope you enjoy like I did!

I have a camera and a passport and I'm ready to go!!!
I have a camera and a passport and I’m ready to go!!!

THESE ARE ACTUAL COMPLAINTS RECEIVED BY “THOMAS COOK VACATIONS” FROM

DISSATISFIED CUSTOMERS:

1. “I think it should be explained in the brochure that the local

convenience store does not sell proper biscuits like custard creams

or ginger nuts.”

2. “It’s lazy of the local shopkeepers in Puerto Vallarta to close

in the afternoons. I often needed to buy things during ‘siesta’

time — this should be banned.”

3. “On my holiday to Goa in India , I was disgusted to find that

almost every restaurant served curry. I don’t like spicy food.”

4. “We booked an excursion to a water park but no-one told us we

had to bring our own swimsuits and towels. We assumed it would be

included in the price”

5. “The beach was too sandy. We had to clean everything when we

returned to our room.”

6. “We found the sand was not like the sand in the brochure. Your

brochure shows the sand as white but it was more yellow.”

7. “They should not allow topless sunbathing on the beach. It was

very distracting for my husband who just wanted to relax.”

8. “No-one told us there would be fish in the water. The children

were scared.”

9. “Although the brochure said that there was a fully equipped

kitchen, there was no egg-slicer in the drawers.”

10. “We went on holiday to Spain and had a problem with the taxi

drivers as they were all Spanish.”

11. “The roads were uneven and bumpy, so we could not read the local

guide book during the bus ride to the resort. Because of this, we

were unaware of many things that would have made our holiday more

fun.”

12. “It took us nine hours to fly home from Jamaica to England . It

took the Americans only three hours to get home. This seems unfair.”

13. “I compared the size of our one-bedroom suite to our friends’

three-bedroom and ours was significantly smaller.”

14. “The brochure stated: ‘No hairdressers at the resort’. We’re

trainee hairdressers and we think they knew and made us wait longer

for service.”

15. “There were too many Spanish people there. The receptionist

spoke Spanish, the food was Spanish. No one told us that there would

be so many foreigners.”

16. “We had to line up outside to catch the boat and there was no

air-conditioning.”

17. “It is your duty as a tour operator to advise us of noisy or

unruly guests before we travel.”

18. “I was bitten by a mosquito. The brochure did not mention

mosquitoes.”

19. “My fiance and I requested twin-beds when we booked, but

instead we were placed in a room with a king bed. We now hold you

responsible and want to be re-reimbursed for the fact that I became

pregnant. This would not have happened if you had put us in the

room that we booked.”

 

Have you heard any doozies you’d like to share?

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